The final steps in getting your Climacab is the freight LTL (Less-Than-Load) shipping. This mode of shipping is common for large items and simply means that the crate will ship via semi-trailer amongst many other palletized, crated, odd size, and heavy items that cannot be shipped via common carriers such as FedEx or UPS.
LTL combines partial loads to create full, multi-stop truckloads. Shipping costs are based on space used, the class of items being shipped, and pickup and destination locations. LTL freight can be shipped standard, expedited, or guaranteed.
Acoustic Remedy will enter dimensions, weight, and a zip code into an online system which will provide a Quick Quote within a matter of minutes. The options for deliver include:
Curbside (Lift Gate): 1 man delivery, carrier will lower shipment to the ground with a lift gate
Threshold: 1st dry area (Garage/Covered Porch) *not inside delivery
Room of Choice: 1-2 men delivery (depending on weight) delivered to a designated room of your choice (up to 2 staircases)
White Glove: 1-2 men delivery (depending on weight) delivered to a designated room of your choice (up to 2 staircases) + Package removal
White Glove (Light Assembly): 1-2 men delivery (depending on weight) delivered to a designated room of your choice (up to 2 staircases) + Package removal + Basic tool assembly up to 30 minutes (Recommended for pre-assembled goods, not for ready to assemble goods such as cribs or beds, etc. Assembly instructions may be required upon booking)
Shipping companies do not complete the following:
Inspection of the ClimaCab for damages - this is your responsibility and discussed later on this page
Removal of debris (crate, foam, and other packaging material) - unless the level of service is purchased.
Lifting over thresholds, steps, etc. - unless the level of service is purchased.
Tilting, tipping, or angling the crate into your garage if the crate is too tall or if the garage opening is too small
Guaranteed deliveries, unless a premium has been paid for such service
Any extra services deemed out of scope by the shipping company based on the contracted level of service
Once the quotes are retrieved from the online system, we will provide you with the options and pricing for each.
We add approximately $300 to the cost of the LTL quote. This cost is for the 3/4" plywood crate, foam interior lining, labor to make the crate, and for full insurance on the shipment. We fully disclose this because it's a vital step in getting the ClimaCab to you safely.
The insurance included in the process has several documents which discuss the terms and conditions, which are linked below.
Once the level of service is selected by the customer, we create the final invoice for remaining due on the ClimaCab plus shipping. Once the invoice is paid, we book the shipment and print all appropriate paperwork. Lastly, we will provide the tracking information for your purposes.
Inform you of how the ClimaCab shipping process works
Crate your ClimaCab properly
Request quotes from our freight broker
Book the shipment and provide a proper phone number/email to contact you
Procure reputable LTL carriers
Provide a viable means of communication between the broker, the freight company, and the customer
To the best of our ability, fix any issues during transit
Make claims for damages, should they occur, and repair the damages, if possible, or replace if not
The shipping company will contact you 24-48 hours in advance to set up a delivery date. You must answer your phone or call back as soon as possible.
Be available during the delivery window (i.e. 9 am - 1pm) to receive the shipment
Prior to the crate arriving, have a spot cleared out in your garage for the driver to place the crate and/or proper access into the home, office, etc.
PRIOR TO SIGNING THE PAPERWORK, YOU MUST INSPECT THE SHIPMENT
By contract, the driver must remain onsite for up to 15 minutes per crate to allow you time to inspect properly.
Do not allow them to pressure you into signing and take all the time you need. They technically cannot leave until you've signed the paperwork, so just remain patient and do a thorough job
Using a cordless drill and a #2 Phillips or square bit, open the crate by removing the perimeter screws, starting with the panel labeled "Front" first
Continue with the top, side and back panels
Inspect the exterior wood and glass surfaces carefully with a flashlight. Any damages are likely to be very evident and noticeable. The most common damage is cracked or broken glass. Less common, but still possible, would be cracks in the wood.
Do not sign the paperwork. Do not let the driver leave.
Document damage by taking pictures and email them to acousticremedycases@gmail.com
Immediately call either 608-406-9860 (Adam) or 651-341-9955 (Ryan) to discuss options. If we do not answer the phone, we will call back ASAP. You can also text either of these phone numbers.
Depending on the extent of the damage, we will instruct you on the next steps.
For reference in the event we do not reply quickly, please refer to the following steps (depending on the damage discovered):
If the glass is cracked but not broken and hasn't fallen into the ClimaCab, we will likely instruct you to keep the cabinet and assist with finding a local glass repair shop. Inform the driver you will accept the shipment, but that you need to note the damage on the delivery paperwork. If the driver does not assist you with this, ask for the terminal phone number and request to speak with a manager.
If the glass is broken and has fallen into the ClimaCab, this will likely cause gouges/scratches to the interior wood. This will need to be repaired at our shop. Inform the driver you are rejecting the shipment and note the rejection reason on the paperwork. Re-assemble the crate and make the driver put back into their truck. The shipping company will follow the proper steps to return the damaged item to us free of charge so that we can repair/replace.
If the wood is cracked, this will need to be repaired at our shop. Inform the driver you are rejecting the shipment and note the rejection reason on the paperwork. Re-assemble the crate and make the driver put back into their truck. The shipping company will follow the proper steps to return the damaged item to us free of charge so that we can repair/replace.
If there are any damages that you're unsure about, reject the shipment and note the rejection reason on the paperwork. Re-assemble the crate and make the driver put back into their truck. The shipping company will follow the proper steps to return the damaged item to us free of charge so that we can repair/replace.
In the event a claim must be filed, the delivery paperwork noting damages and photographs are the two extremely critical pieces of evidence needed. Claims are subject to documents listed above for insurance.
In the claim process, we will complete the following:
work with you to gather necessary evidence
obtain the necessary claim paperwork
file the paperwork with the LTL carrier
receive the damaged ClimaCab and immediately implement repairs (if necessary)
re-crate the fixed ClimaCab, or worst case scenario, build another
assist with finding local glass shops or carpenters to fix minor issues
communicate with you during the process
refund repair costs, if performed at your location
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