Great news, your cabinet is ready to ship! What to expect? How to prepare? Fret not, we have answers, recommendations, requirements, tips, and tricks to make the shipping process as smooth as possible. We go to great lengths to ensure we are doing everything possible for a safe arrival of your ClimaCab.

Connecting the Dots: Our International Reach

At the heart of our freight shipping operation is a vast network of freight providers who have strategically located hubs, distribution centers, and transportation routes spanning the entire country. We have international shipping options through reputable carriers, such as DHL, that can get the ClimaCabs from a small shop in Wisconsin to places as far away as Australia.

As the shipping date nears, we enter weights and dimensions into a freight brokerage website and those values establish a freight class. When pricing the movement of goods, the freight companies combine the origin/drop-off zip codes, the freight class, and the level of service requested.

Efficiency Through Technology

Modernizing our freight shipping network wouldn't be possible without cutting-edge technology. Our state-of-the-art tracking systems, real-time data analysis tools, and logistics software help us keep a close eye on every shipment, ensuring that we understand every aspect of the delivery. This level of transparency not only boosts our operational efficiency but also instills confidence in our customers.

The Heart of the Operation: Our Dedicated Team

While technology is a critical component, it's our dedicated team that knows a vast amount about shipping

We utilize a freight brokerage that has a network of several national carriers and choose a viable option based on our experience. After countless ClimaCabs shipped nationwide, we have gained some valuable knowledge about the network and we utilize ratings to select the appropriate carrier. Because of issues with performing Room of Choice and White Glove, we have reduced the level of service available to "Non-Lift Gate" and "Threshold". Both of these options do not include entry into the house. Both options require a delivery appointment, to be scheduled by the freight carrier by calling the customer, and a thorough inspection by the customer upon receipt. The inspection can be performed using our online inspection form accessible via a QR code on the outside of the crate or by visiting the ClimaCab Delivery Inspection page.

Non-Liftgate: The recipient is required to remove from the delivery truck. This is not recommended under most circumstances; however, some customers opt to have the ClimaCab shipped to a commercial location with a loading dock or have access to a forklift at their homes, which are typically rural hobby farms where this equipment may be accessible. For all non-lift gate services the delivery truck is equipped with hand-operated pallet jacks which will be used to position the ClimaCab at the rear of the cargo area if a fork truck is to be used to remove. For commercial locations, the hand-operated pallet jacks can be used to remove and position the crated ClimaCab on the receiving dock.

Threshold: The delivery driver will lower the ClimaCab to the ground using the liftgate requested during the booking of the service and move the ClimaCab to the first covered area, such as the porch or garage.

Once the ClimaCab is safely stored, the customer can coordinate with friends and/or family or employ the preferred method of hiring professional movers to assist with getting the ClimaCab into the house.

Concierge Services

The Concierge Services consist of Acoustic Remedy assisting with locating, hiring, and coordinating a professional moving company. The moving companies will provide a white glove experience, which will include moving the cabinet into the room of choice and removing the packaging debris. Our fees for this service are dependent on many factors and will be included on the final invoice, if applicable.  

Assembled vs. Disassembled Factors to Consider

Typically the ClimaCab ships completely assembled in one crate; however, in certain situations, we may be required to split the ClimaCab into two parts - the upper section and the lower section. Two-part shipping may be due to lower section customization, which oftentimes increases the overall height of the ClimaCab, or is based on customer request. Most carriers have height restrictions, so disassembly may be required to meet those restrictions. When the customer requests two-part shipping, it is often due to reducing the weight of each section for ease of moving into the residence. In addition, this request may be based on the space the ClimaCab is being placed in, For example, tight hallways, steep or narrow stairways, and basements are common requests for two-part shipping.

Online Carrier Tracking

Once the shipment is booked, the tracking begins. As the ClimaCab is picked up, the tracking updates. We provide the link to the online tracking, which allows for monitoring the shipment along the way. Please keep in mind that most freight carriers do not update as frequently as common carriers, such as FedEx or UPS; however, it is common for updates to occur approximately every 24 hours.

Apple AirTag and/or GPS Tracking

We utilize Apple AirTags and/or GPS trackers to monitor the whereabouts of the shipment from the moment it leaves our shop to its final destination. The robust GPS trackers are either mounted to the top of the ClimaCab crate or placed inside a box in the lower section of the ClimaCab. Apple AirTags will always be placed inside a box in the lower section of the ClimaCab. We provide a return shipping box with a prepaid label to return the trackers upon successful delivery of the ClimaCab.

Quoting

Once the level of service is determined, Acoustic Remedy will provide a quote via email. We calculate the weight, size, and freight class of your ClimaCab to determine an accurate cost to ship your ClimaCab. Quotes are valid for seven business days before a refresh is required. Please note: the ClimaCab crate is not included in the price of the ClimaCab and is a separate line item added to the shipping cost.

Planting a Better Tomorrow

Our freight provider is an active partner with One Tree Planted. Every shipment we book has 100% of the CO2 emissions offset by the planting of trees. This amounts to many trees per freight shipment and the effects really add up. Their initiative supports reforestation across the United States, promoting clean air, clean water, and the prosperity of biodiversity.

Consistent Effort Adds Up

Since 2021, our freight provider has planted over 42,000 trees and counting.

Customer Opt-In

Upon checkout, you can add Plant A Tree to your cart. Every month, One Tree Planted will send a report of the trees planted based on your support. If your ever curious, we can provide more specific updates about what type and where the trees were planted.

Acoustic Remedy Match

Acoustic Remedy matches each tree planted by our customers and has also committed to planting an additional tree for each transaction on our website.

Pickup

All shipping companies operate slightly differently, but generally they pick up between 1 to 4 days of the ready-by date.

Network of Hubs/Terminals

The network of hubs and terminals is the heart of the entire system. As the ClimaCab moves along the route to various strategically placed terminals, it eventually reaches the terminal nearest to you where it is held for the next steps. Each time the ClimaCab is transferred from the truck to the terminal dock and onto the next truck, a scan of the barcode is performed and the tracking updates.  

Estimated Timeframes

Typically most items arrive almost anywhere in the lower 48 contentinental United States within 5-7 business days; however, more remote regions may take up to 10 to 14 business days. International shipments incur additional time. Delivery times vary greatly based on location, the freight carrier, weather, driver time restrictions, and more. Online tracking by the provider and GPS tracking is provided by Acoustic Remedy for every ClimaCab shipment.

Roles and Responsibilities

Once the ClimaCab reaches the final terminal, a representative will attempt to schedule the delivery from the terminal to your home. Typically they will determine a date and time that works for both their schedule and yours. The delivery times are usually presented in blocks of time - for example, Noon to 4 pm - and it is your responsibility to schedule this as soon as possible. If scheduling becomes difficult to align with both parties schedules, most terminals allow for a few days of free storage. We recommend becoming familiar with their policies and procedures regarding this topic.

Expedient receipt of the ClimaCab is recommend because there is more opportunity for issues to arise the longer fragile freight is in the system. Once the delivery has been scheduled, the ClimaCab will loaded into a box truck with the proper equipment to remove and place in your garage or covered porch area.

In order to properly inspect the ClimaCab, uncrating is necessary. We recommend you have a cordless drill with a #2 phillips drill bit available to remove the panels of the crate and perform the inspection of the exterior wood and glass surfaces. We provide a QR code on the front of the crate, which can be scanned to access instructions and the inspection form. For redundancy, this is also accessible by clicking the button below.